Privacy Policy

1. Who we are

This website is operated by Impact Chiropractic, located at 142 Lodge Road, Roxan Business Centre, Southampton, SO14 6QR. We are responsible for the personal data collected through this website and at our clinic.

If you have any questions about this policy or how we handle your data, please contact us:

• Email: hello@impactchiropractic.co.uk
• Phone: 07476 003973

2. What information we collect

We may collect the following types of personal information:

• Contact details — your name, email address, and phone number when you use our contact form or call us.
• Enquiry content — the content of any messages you send us through our website.
• Appointment information — booking details when you book an appointment through our online booking system.
• Usage data — technical information about how you use our website, collected via Google Analytics (see Cookies section below).

We do not collect sensitive health or medical information through this website. Any clinical information shared during your care is handled separately under clinical confidentiality.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and contact form submissions
• Arrange and manage appointments
• Improve our website and services
• Comply with our legal and regulatory obligations as a registered healthcare provider

We do not use your personal information for automated decision-making or profiling. We do not sell or share your personal information with third parties for marketing purposes.

4. Legal basis for processing

Where we process your personal data, we do so on one or more of the following lawful bases under UK GDPR:

• Legitimate interests — to respond to enquiries sent to us via the website.
• Contract — to fulfil our obligations when you book an appointment.
• Legal obligation — where we are required to retain certain records as a regulated healthcare provider.
• Consent — where you have provided explicit consent, such as agreeing to cookies.

5. Cookies and analytics

Our website uses Google Analytics to help us understand how visitors use the site. This service uses cookies — small text files placed on your device — to collect anonymous data about pages visited, time spent on the site, and general location (country/region level).

This data does not identify you personally. You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.

Most browsers allow you to refuse or delete cookies via their settings. Doing so may affect some functionality on this website.

6. Third-party services

Our online booking is handled through Zoneee (booking.zoneee.co.uk). When you book an appointment, the information you enter is processed by Zoneee in accordance with their own privacy policy. We encourage you to review their policy before completing a booking.

We use Google Analytics (operated by Google LLC) for website analytics. Google may process data outside the UK/EEA. Google's privacy policy is available at policies.google.com/privacy.

7. How long we keep your data

We retain contact enquiries for as long as is reasonably necessary to respond to and manage your enquiry, typically no longer than 12 months unless there is an ongoing relationship.

Clinical records are retained in accordance with the retention periods set out by our professional regulatory bodies and applicable UK law.

8. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure — you can ask us to delete your data in certain circumstances.
• Right to restriction — you can ask us to limit how we use your data.
• Right to object — you can object to our processing of your data in certain circumstances.
• Right to data portability — you can ask for your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us at hello@impactchiropractic.co.uk.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to check back periodically.